We deliver to any UK address as well as internationally. Orders may generally require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advice that a delivery has been attempted and that the product(s) have [either been left with a neighbour or returned to the warehouse. For Next Day Home deliveries please be aware that orders will only be delivered the next working day if the order is placed before 12 pm. If the order is placed after 12pm the order will be processed but delivery will not arrive until the second working day. Working day means all days from Monday to Friday, excluding bank holidays. It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery. For any orders delivered to freight forwarding companies, Hotels, B&Bs, storage and relocation companies nominated by you as accepting delivery on your behalf, we shall have no liability to you in respect of any product which is damaged following acceptance of the delivery by these locations on your behalf. These goods are at your risk on and after delivery to these locations and/or carriers. We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems. In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, you will be issued with a full refund including the delivery costs. Please note, a claim with our delivery partners can take up to 28 days, an immediate refund will not be issued. Our parcels are insured by our delivery partners but Al-Karim Ltd cannot be held responsible for parcels that have been lost/damaged in transit.
PLEASE NOTE: DUE TO COVID-19 DELIVERY TIME MAY BE LONGER THAN EXPECTED.